IDS

IDS Serves the Diplomats in the 'Spirit' of Digital Commerce

Success Stats

  • 6K+ Users in 5 months
  • 700+ Average Monthly Orders
  • $383.85+ Average Order Value
  • Website www.i-d-s.com/
  • Industry Food & Beverages
  • Model B2C
  • Platform Magento 2 Commerce

The No.1 Company in the World to Serve Diplomats for over 25 Years

The International Diplomatic Supplies, IDS, based in over 50 host countries worldwide, are global leaders serving duty-free goods to various nationalities. They have proudly supplied to consumers from over 150 different nationalities. They have made the process as seamless as possible, using their expertise in customs procedures and paperwork. Krish TechnoLabs developed IDS’s next-generation online store and associated portal based on Magento’s eCommerce framework.
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The Best Spirits in the World are Duty Free!

Acknowledging the Challenges

  • Managing offline orders and bespoke prices for each customer and embassy
  • Outdated and obsolete version of ERP software
  • Problems in assigning quota limit to customers and embassies
  • Relevant and corresponding catalogs in case of regional differences
  • Integration of the new ERP software and synchronization of all entities

eCommerce is a Powerful Means to Connect to the Global Trade

Creating Unmatched Diplomat Experience

The primary objective for IDS was to develop a cloud starter package and then move onto building various modules as per the business requirements. The secondary aim was to sort and align pricing, inventory and quota databases as per customers and embassies. Krish’s team worked on a solution that integrated both these goals into one portal. Our focus was to develop a platform that provides seamless service to the customers with minimal and effortless paperwork.

IDS
The Strategy

Upon understanding the challenges, Krish’s team started with a robust cloud starter package and spun various modules to fulfill the business requirements. IDS needed a centralized portal where the admin panel can manage modules like Embassy management, Pricing, Quota Management, Product management, Customer management, Payment methods, and Outstanding balances. Our team of certified developers made it possible with an added functionality of ERP sync. The backend processes were simplified for the IDS team to operate in a more efficient way, wherein the storefront was optimized for the customers to utilize in a more navigational manner.

Switching between the embassies, quota buying, using outstanding balances, customized product CSV uploading from the third-party vendors, and multi-currency payments are made possible with Magento 2.3.4 cloud.

The eCommerce tech

  • eCommerce platform: 2.3.4 cloud
  • Search Platform: Elastic Search
  • Enterprise Resource Planning (ERP): Microsoft Nav
  • Payment gateway - Sagepay, Network International payment

Client Speaks

Being the premier supplier for over two decades, we wanted to build an engaging and interactive online space for our customers. The Krish team was by our side and respected our business requirements throughout every touchpoint of the project. Krish helped us implement a simplified back-end with Magento and gave us a solution-oriented platform to enhance customer service.

Leon Ashford | (Commercial Director)
Working Behind The Scenes in 2020!
Krish, along with a team of IDS, has been working tirelessly, all through 2020, to improve the technology and the eCommerce platform of IDS. Implementation of Magento has rendered the organization a boost in business along with an ease of working in an environment with dynamic currencies. Krish helped IDS to not only develop a new eCommerce platform but move on to a new ERP system with the focus of maximizing customer experience. The new online store has several new features, including quota management, bulk buying, market-specific configuration, customer-specific shipment dates, and greatly enhanced web design and display.
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