Manager – Client Accounts
Manager – Client Accounts is a key person from the point of view of client satisfaction, revenue collection, project management system running, and health check of the production workflow.
Key Result Areas:
- Managing relations with clients and creating a positive brand image of the company
- Ensure project deliveries to clients as per scope in association with Project Leader
- Be accountable for collecting revenues in association with Project Leaders
- Timely Billing & Renewal of contracts with clients for varied customer-engagement-models
- Taking regular feedback of project execution with clients and managing risk factors
- Administration of PMS and Reporting to Management
- Managing relations with clients and creating a positive brand image of the company
- Creating Eco-system and doing strategic alliances
Additional Responsibilities:
- Managing CR & Additional scope with help of PM/TL
- Managing Documents of projects/work in a common repository
- Grievance handling and adjusting resources leave in case of dedicated resources
Expected Reports:
- Revenue Report (collected / expected)
- Project Delays / Issues
- Tracking & reporting of Project Status
Qualifications:
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