Technical Project Manager

Technical Project Manager

The project manager actively supervises and assists various development and implementation planners of e-commerce projects/programs and ensure seamless service delivery with the highest satisfaction scores from clientele. The project manager engages a differential approach to each work assignment as part of a structured project execution process that is appropriate to the needs and nature of the business and works together with the development team at a leadership role to the meet-up end goal of the engagement tenure within the defined schedule and resources.

Job Responsibilities:

  • Maintain a team environment that is communicative, innovative, collaborative and empowering.
  • Guide and educate the development team on the pros and cons of various methodologies and practices in day-to-day execution flow based on a wide breadth of knowledge and exposure.
  • Be responsible for undertaking execution plans, work-routing and prioritizing to ensure consistent utilization of resources and optimal level of productivity.
  • Liaises between external stakeholders and development team throughout the project lifecycle to maintain synergy amongst project scope, completion timeline, success criteria and all other constraints impacting the delivery process.
  • Proactively assist the development team in the implementation of varied functionality and ensure compliance with the same.
  • Forecast and handle the changes during the course of the project and determine definite workaround which is tailored to the circumstances to mitigate risk.
  • Influence leadership within the subordinate team to create and maintain the optimal level of customer services and the consistent communication towards external stakeholders.
  • Identify where the agency needs to grow and develop based on industry trends and future prospective.
  • Monitor and oversee the implementation of tactical plans in day-to-day service operations and activities.
  • Identify any training and knowledge needs for colleagues.

Accountabilities and Performance Measures:

  • Drive projects/programs channelizing, execution planning, time schedules and provide team members with a clear direction across from commencement to delivery stage.
  • Engage appropriate project management processes for all major work planners and administrate the PMS system.
  • Maintain analytical insight for ongoing projects/programs and assist the development team in achieving anticipated delivery and the highest satisfaction ratings from clientele.
  • Endorse quality measures and reliability standards of all major service operations.
  • Remains adhere to best-practice approaches and methodologies.
  • Document appropriate status reports and maintain MIS dashboards.
  • Ensure effective revenue flow and progressive momentum in ongoing work routines.

Organizational Alignment:

  • Collaborative with the pre-sales team to make solution recommendations with practical insights to ensure the finest planning and precise implementation.
  • Enlists the support of account manager, sales manager, human resources manager and other administrative resources as needed.

Qualification:

  • BE/B.Tech/MCA
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The Role